TRAINING
COURSES
LOCAL
BUS SERVICE REGISTRATIONS
Objectives
This training programme is designed to give delegates a thorough understanding of the procedures for registering local bus services, how to claim fuel duty rebate, how to publicise bus services and how to exploit service opportunities. The course includes a consultancy session, reviewing specific opportunities within your operations.
Content
Overview of the PSV/PCV legal framework
Local bus service registration procedures
Relationships with local & county councils
Operational issues - ticketing, bus stops, etc
Fuel duty rebate
Drivers hours (for local service work)
Case studies/consultancy review
Duration: 1 day, normally delivered in-house on your premises, to 1 or more delegates.
Delegates receive a detailed reference folder and have access to a free telephone hotline for enquiries
about service registration procedures, for six months from the course date (full details provided during the course).
THE
UK BUS & COACH INDUSTRY
Objectives
This training programme is designed to give delegates a thorough understanding of the structure of the bus & coach industry, key legislative measures and an overview of the key players. The programme will examine the financial statements of typical players and will help delegates to understand the key non-financial indicators, which are relevant in industry assessment. The course presenter is a qualified transport manager as well as being an experienced lending banker. This course is an ideal foundation programme for anyone with an interest in the industry, such as sales managers in supply companies, account managers in financial institutions, etc. The course content is always tailored to the specific needs of the participants and will normally include:
historical over-view/background to deregulation
the operator licencing system
the role and powers of the Traffic Commissioners
key legal controls - service licencing/drivers hours regulations/prohibitions/competition law
industry structure/key players
financial characteristics of typical operators
coach tour operators - package tour rules
key non financial risk indicators
future trends/impact of government policy (including the Disability Discrimination Act and its impact on
residual values; environmental controls)
suggested post course activities.
Duration: 1 day, normally delivered in-house on your premises, to 1 or more delegates.
NEGOTIATION
SKILLS
Objectives
This training programme is designed to give delegates a thorough understanding of the principles of effective negotiating. The course will develop highly practical skills and uses video role-plays to help delegates to improve their performance in a supportive environment. The course concentrates on honing the basic skills in order to give delegates greater confidence in any negotiation.
Content
how successful negotiation gets results
self assessment of present skills
the five stages of negotiation
practical tips
win:win contrasted to win:lose styles
playing dirty
practical exercises (video role-plays)
telephone based negotiation
personal action plans
suggested post course activities.
This is a 2/3 day programme, run with between 4 and 8 delegates. For dates and locations, please ask.
To discuss how SiGNAL can help to meet your
business needs, please contact:
Richard Delahoy ACIB, MCIT, SiGNAL Training & Consultancy Services
272 Shoebury Road, Southend on Sea, Essex, SS1 3TT
Tel: 01702 588590
Fax: 0870 139 9469
E-mail: info@signal-training.com