PASSENGER CHARTERS
Be proud of the quality of your service!
In an age of ever
increasing consumer expectations, it is important to demonstrate your
commitment to the provision of a quality service. The bus industry has
traditionally had a poor image, but a number of progressive operators have
established Passenger Charters to define the quality standards that passengers
can expect. Charters need not be the exclusive preserve of big operators such
as Arriva or Trent - any operator, even one with a single route, can improve
the image of their services by offering a realistic charter.
SiGNAL Training can advise
on all aspects of a Charter, including:
Increasingly, operators are
discovering that Charters are not only a statement of good intent - they are a
way of increasing revenue and building passenger loyalty. Equally, an
operator's good reputation can be at risk if an ill though out Charter is
introduced without putting in place the systems to ensure that the defined
standards are met.
Talk to us for more advice
. . .
To discuss
how SiGNAL can help to meet your business needs, please contact:
Richard
Delahoy ACIB, MCIT, SiGNAL Training & Consultancy Services
Tel: 0845
260 0136
Fax:
0870 139 9469
E-mail:
info@signal-training.com