PASSENGER CHARTERS


Be proud of the quality of your service!

In an age of ever increasing consumer expectations, it is important to demonstrate your commitment to the provision of a quality service. The bus industry has traditionally had a poor image, but a number of progressive operators have established Passenger Charters to define the quality standards that passengers can expect. Charters need not be the exclusive preserve of big operators such as Arriva or Trent - any operator, even one with a single route, can improve the image of their services by offering a realistic charter.

SiGNAL Training can advise on all aspects of a Charter, including:

  • What should a Charter cover?
  • Preparing a draft Charter
  • Understanding best practice in the industry
  • Obtaining recognition for your Charter
  • Publicising your Charter and your operations generally
  • Establishing user groups or working with existing groups
  • Briefing and training staff, to ensure that the defined standards are met.

Increasingly, operators are discovering that Charters are not only a statement of good intent - they are a way of increasing revenue and building passenger loyalty. Equally, an operator's good reputation can be at risk if an ill though out Charter is introduced without putting in place the systems to ensure that the defined standards are met.

Talk to us for more advice . . .


To discuss how SiGNAL can help to meet your business needs, please contact:

 Richard Delahoy ACIB, MCIT, SiGNAL Training & Consultancy Services

272 Shoebury Road, Southend on Sea, Essex, SS1 3TT

Tel: 0845 260 0136

Fax: 0870 139 9469

E-mail: info@signal-training.com

 


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